Shipping policy
Last updated: September 7, 2026
We currently ship within the United States. Standard shipping is free with no minimum purchase requirement.
Order cutoff and processing
Our cutoff is 2:00 PM ET on business days. Orders received before the cutoff generally begin processing that business day. Orders received after the cutoff generally begin processing the next business day. Processing takes 1–2 business days.
Transit and estimated delivery
Estimated transit time is 3–5 business days after shipment. Total estimated delivery time is therefore 4–7 business days, including processing. Business days are Monday through Friday and exclude U.S. public holidays.
Weekends and holidays
We do not process orders on weekends or U.S. public holidays. Carrier delays, severe weather, high-volume periods, address issues, and other events outside our reasonable control may affect delivery estimates.
Tracking
When tracking is available, it is sent to the email address used at checkout after shipment. Tracking can take time to update after the carrier receives the package.
Address changes and order modifications
Contact customer service as soon as possible. Address changes and order modifications can only be considered before shipment and are not guaranteed once fulfillment begins.
Lost or delivered-but-not-found packages
If tracking appears stalled, a package is lost, or tracking shows delivery but you cannot locate it, check the delivery area and contact the carrier, then contact us with your order number so we can assist.
Cancellations
Cancellation may be requested before shipment. Once shipped, an order cannot be canceled and must be handled under our Return & Refund Policy after delivery.
Contact us
Company: KNIT KITE LLC
Brand: KNIT KITE HOME
Address: 82 Easy St, Montreal, MO 65591, United States
Email: support@knitkitehome.com
Phone: +1 224-268-4144
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET