Privacy policy

This Privacy Policy explains how KNIT KITE LLC, doing business as KNIT KITE HOME, collects, uses, discloses, and protects personal information when you visit or purchase from https://knitkitehome.com, communicate with us, or use our services.

Information we collect

Depending on how you interact with us, we may collect contact details, billing and shipping information, order and transaction data, account credentials, customer-service communications, device and browser data, IP address, cookie identifiers, website activity, and marketing preferences. Payment information is processed by payment providers; we do not store complete payment-card numbers.

How we use information

· Provide products, process payments, fulfill orders, and manage returns and exchanges.

· Send order and tracking communications and provide customer support.

· Detect fraud, protect our services, and comply with legal obligations.

· Improve our website, products, and customer experience.

· Send marketing email where permitted and according to your preferences.

· Measure performance and advertising through Shopify Analytics, Google Analytics, and Google Ads.

Fulfillment and return service providers

We may disclose the information reasonably necessary to fulfill orders and process authorized returns to logistics providers, including the facility operating at Arvato USA – LVL2, 2500 Export Dr, Louisville, KY 40219, United States. This may include your name, shipping or return address, contact details, order number, product information, tracking information, and return status. Logistics providers may use this information only as permitted by their agreements and applicable law.

Other disclosures

We may disclose information to Shopify, payment processors, carriers, IT and security providers, analytics and advertising providers, professional advisers, government authorities when legally required, and parties involved in a business transaction. We do not sell personal information for money.

Cookies marketing retention and security

We use cookies and similar technologies for essential store functions, preferences, analytics, fraud prevention, and advertising. Where required, non-essential technologies are controlled through our cookie banner. Email marketing is enabled; SMS marketing is not enabled. We retain information for as long as reasonably necessary for the purposes described here and use reasonable administrative, technical, and organizational safeguards.

Your choices and rights

Depending on your state of residence, you may have rights to request access, correction, deletion, or a copy of certain personal information and to opt out of certain targeted advertising or sharing. We may need to verify your identity. Our services are intended for adults aged 18 or older and are not directed to children.

Contact

Privacy requests should be sent to support@knitkitehome.com. Company: KNIT KITE LLC. Company contact address: 82 Easy St, Montreal, MO 65591, United States. Phone: +1 224-268-4144.