Last updated: September 7, 2026
Where do you ship?
We currently ship within the United States.
How much is shipping?
Standard U.S. shipping is free with no minimum purchase requirement.
When is the daily cutoff?
The order cutoff is 2:00 PM ET on business days.
How long will my order take?
Processing takes 1–2 business days and estimated transit takes 3–5 business days. Total estimated delivery is 4–7 business days. Weekends and U.S. public holidays are excluded.
Can I cancel or change my order?
Contact us before shipment. Cancellation, address changes, and order modifications can only be considered before shipment. Once shipped, an order cannot be canceled.
What is the return window?
You may request an eligible return within 30 days after delivery. Authorization is required, and the item must be sent within 14 days after authorization.
Do I need the original packaging?
No. Reasonable opening and inspection are allowed, but proof of purchase or an order number is required.
Who pays return or exchange shipping?
KNIT KITE LLC pays authorized return and exchange shipping costs. There is no restocking fee.
When will I receive my refund?
Approved refunds are processed to the original payment method within 5 business days after the return is received and inspected. Banks and payment providers may require an additional 3–10 business days.
What if my item is damaged, missing, or incorrect?
Contact us within 7 days after delivery with your order number and photos when applicable.
Do you accept gift-card returns?
No. Gift cards are not returnable. We currently do not sell customized products or designate ordinary merchandise as final sale.
Contact us
Company: KNIT KITE LLC
Brand: KNIT KITE HOME
Address: 82 Easy St, Montreal, MO 65591, United States
Email: support@knitkitehome.com
Phone: +1 224-268-4144
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET