Refund policy

This policy applies to eligible purchases made through https://knitkitehome.com from KNIT KITE LLC, doing business as KNIT KITE HOME.
Thirty day return window
You may request a return within 30 days after delivery. Contact us at support@knitkitehome.com before sending anything back. We will review the request and, if eligible, issue authorization, a prepaid return label, and return instructions. After authorization is issued, the item must be sent within 14 days.
Authorized return location
Authorized returns are processed through our logistics facility at Arvato USA – LVL2, 2500 Export Dr, Louisville, KY 40219, United States. This address is provided for transparency, but it is not a walk-in retail location and it does not accept unauthorized packages. Do not mail a return until you receive authorization and the return label from us. Packages sent without authorization, to a different address, or by a method not included in our instructions may be delayed or may not be identifiable.
Eligible condition
We accept eligible returns of defective and non-defective products. Items may be reasonably opened and inspected. Original packaging is not required. Returned items must not be intentionally damaged, altered, contaminated, or missing parts beyond what is reasonably necessary to inspect them. Proof of purchase or an order number is required.
Return shipping and fees
KNIT KITE LLC pays authorized return and exchange shipping costs by providing a prepaid label. We do not charge a restocking fee. 
Refund timing and method
After the authorized return reaches the facility and is inspected, we will notify you of the decision. Approved refunds are processed to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 3–10 business days to post the funds.
Exchanges
We accept exchanges for eligible products. Contact support@knitkitehome.com for authorization. KNIT KITE LLC pays authorized exchange shipping costs. Product availability cannot be guaranteed until the exchange is processed.
Damaged missing or incorrect items
Contact us within 7 days after delivery if an item arrives damaged, an item is missing, or the wrong item was sent. Include the order number and clear photos when applicable so we can assess the issue.
Contact
Email: support@knitkitehome.com
Phone: +1 224-268-4144
Company contact address: 82 Easy St, Montreal, MO 65591, United States
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET