Refund policy
Last updated: September 7, 2026
We want you to understand the return process before placing an order. This policy applies to eligible purchases made through knitkitehome.com.
30-day return window
You may request a return within 30 days after delivery. Contact us before sending anything back so that we can review the request and issue return authorization and return instructions. After authorization is issued, the item must be sent within 14 days.
Return condition
Items may be reasonably opened and inspected. Original packaging is not required. Returned items must not be intentionally damaged, altered, contaminated, or missing parts beyond what is reasonably necessary to inspect them. Proof of purchase or an order number is required.
Return shipping and restocking fees
KNIT KITE LLC pays the authorized return shipping cost for eligible returns and exchanges. We do not charge a restocking fee. Follow the return instructions we provide; unauthorized shipping costs might not be reimbursed.
Refund timing and method
After we receive and inspect the return, we will notify you of the decision. Approved refunds are processed to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 3–10 business days to post the funds.
Exchanges
We accept exchanges for eligible products. Contact us for authorization. KNIT KITE LLC pays authorized exchange shipping costs. Product availability cannot be guaranteed until the exchange is processed.
Damaged, missing, or incorrect items
Contact us within 7 days after delivery if an item arrives damaged, an item is missing, or the wrong item was sent. Include the order number and clear photos when applicable so we can assess the issue.
Exceptions
Gift cards are not returnable. We currently do not sell customized or personalized products and do not designate ordinary merchandise as final sale. Returns that involve misuse, fraud, or items outside this policy may be declined where permitted by law.
Cancellations
You may request cancellation before shipment by contacting customer service. Once an order has shipped, it cannot be canceled and must be handled through the return process after delivery.
Contact us
Company: KNIT KITE LLC
Brand: KNIT KITE HOME
Address: 82 Easy St, Montreal, MO 65591, United States
Email: support@knitkitehome.com
Phone: +1 224-268-4144
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET